Automotive| Aftersales Manager| GCC| Middle East

1 day ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Automotive Guru | Global Certified Gallup Strengths Coach & Behaviour Scientist Consultant | Talent Development | Automotive HR Consultant | AQai…

Job Role & Scope

  • The aftersales manager oversees the service, parts, and customer support functions to ensure a seamless, high-quality customer experience after a purchase.
  • This role involves managing service operations, driving customer retention, and enhancing dealership profitability through effective aftersales strategies.
  • Total package (U$ 9600 - 12700) or (KD 2900 - 3700)
  • Includes annual flight ticket
  • Insurance for Self and Family
  • Car and Housing Allowance (Included in Total package)

Reporting Structure

  • Reports to: General Manager
  • Direct Reports: Service Manager, Parts Manager, Warranty Administrator, Customer Service Team

Career Progression Path

  • Promotion to: Head of Aftersales → General Manager
  • Lateral career growth opportunities in technical training, customer experience leadership, and dealership operations management

Work Environment and Conditions

  • Combination of showroom, workshop, and customer-facing operations
  • Requires movement between service bays, customer service desks, and administrative offices
  • High-pressure, fast-paced environment requiring strategic leadership and operational efficiency
  • This role will be based in GCC.

Technology and Tools Utilised

  • Dealer Management System (DMS)
  • Customer Relationship Management (CRM) Systems
  • Service & Parts Inventory Management Software
  • Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Key Responsibilities and Duties

Aftersales Operations & Strategy

  • Oversee the service, parts, and customer support departments to ensure efficiency and profitability.
  • Develop and implement aftersales strategies to enhance customer retention and revenue growth.
  • Ensure dealership aftersales operations meet or exceed industry benchmarks and customer expectations.
  • Monitor key performance indicators (KPIs) related to service operations, customer satisfaction, and financial performance.
  • Manage service department budgets, forecasts, and financial reports.
  • Investigate recurring service issues and implement process improvements.

Compliance & Process Optimisation

  • Ensure compliance with manufacturer service and warranty guidelines.
  • Drive workshop efficiency by optimising labour hours and job allocation.
  • Work closely with the sales team to promote service contracts, maintenance plans, and extended warranties.

Customer Experience & Service Improvement

  • Handle escalated customer complaints and implement service improvement initiatives.
  • Monitor post-service feedback trends and ensure customer satisfaction targets are met.
  • Review follow-up completion rates and provide training for service staff as needed.

Leadership & Staff Development

  • Lead and mentor aftersales staff to enhance team performance and customer experience.

Qualifications and Experience

  • Bachelor's degree in Automotive Engineering, Business Management, or a related field.
  • 7+ years of experience in aftersales, service management, or dealership operations.
  • Proven track record in team leadership, financial performance, and customer retention strategies.

Required Skills

  • Strong leadership and team management capabilities.
  • Excellent financial acumen and cost control expertise.
  • Customer service excellence and conflict resolution skills.
  • Technical knowledge of automotive servicing, parts management, and warranty administration.
  • Proficiency in CRM, DMS, and service scheduling software.
#J-18808-Ljbffr

  • Kuwait City, Al Asimah Evolve Consulting Services Full time

    Get AI-powered advice on this job and more exclusive features.Automotive Guru | Global Certified Gallup Strengths Coach & Behaviour Scientist Consultant | Talent Development | Automotive HR ConsultantJob Role & ScopeThe aftersales manager oversees the service, parts, and customer support functions to ensure a seamless, high-quality customer experience after...


  • Kuwait City, Al Asimah Evolve Consulting Services Full time

    We are seeking an Automotive Operations Manager to join our team at Evolve Consulting Services in the Middle East.About the RoleThis is a key leadership position responsible for overseeing the service, parts, and customer support functions in the GCC region.Develop and implement aftersales strategies to enhance customer retention and revenue growth.Ensure...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    We are looking for a highly skilled Aftersales Manager to join our team at HealthCare Dynamics Gen. Trading Company W.L.L in the Middle East.About the RoleThis position requires managing service operations, driving customer retention, and enhancing dealership profitability through effective aftersales strategies.The successful candidate will have a...


  • Kuwait City, Al Asimah Evolve Consulting Services Full time

    Job Description:Evolving Consulting Services is seeking an experienced Aftersales Manager to lead our aftersales operations in GCC. The successful candidate will have a strong background in team leadership, financial performance, and customer retention strategies.Main Responsibilities:Develop and implement aftersales strategies to enhance customer retention...


  • Kuwait City, Al Asimah Evolve Consulting Services Full time

    As an Aftersales Leader at Evolve Consulting Services, you will be responsible for driving the success of our automotive clients in the GCC region.About the RoleThis is an exciting opportunity to lead a high-performing team and contribute to the growth and profitability of our clients' businesses.Lead and mentor aftersales staff to enhance team performance...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    HealthCare Dynamics Gen. Trading Company W.L.L seeks a seasoned Aftersales Manager to oversee our service, parts, and customer support functions in the GCC region.About the PositionThe ideal candidate will have strong leadership and team management capabilities, excellent financial acumen, and customer service excellence skills.The job involves ensuring...


  • Kuwait City, Al Asimah Evolve Consulting Services Full time

    Evolve Consulting Services seeks a highly skilled and experienced Automotive Service Director to oversee the service, parts, and customer support functions in the Middle East.About the RoleThis is a key leadership position responsible for ensuring a seamless, high-quality customer experience after a purchase.The aftersales manager oversees the service,...


  • Kuwait City, Al Asimah Evolve Consulting Services Full time

    Evolve Consulting ServicesA leading consulting firm in the automotive industry seeks an experienced Aftersales Manager to oversee service, parts, and customer support functions.The ideal candidate will have a strong background in team leadership, financial performance, and customer retention strategies.Develop and implement aftersales strategies to enhance...


  • Kuwait City, Al Asimah Evolve Consulting Services Full time

    Evolve Consulting Services is seeking a highly skilled and experienced GCC Aftersales Manager to lead our team in the Middle East.About the RoleThis is a key leadership position responsible for ensuring a seamless, high-quality customer experience after a purchase.Oversee the service, parts, and customer support departments to ensure efficiency and...


  • Kuwait City, Al Asimah Evolve Consulting Services Full time

    Job Summary:We are seeking an experienced Aftersales Manager to join our team at Evolve Consulting Services. This is an exciting opportunity for a seasoned professional to lead our aftersales operations and drive business growth.Main Responsibilities:Oversee service, parts, and customer support departments to ensure efficiency and profitability.Develop and...


  • Kuwait City, Al Asimah Evolve Consulting Services Full time

    About the Role:We are looking for a highly skilled Aftersales Manager to join our team at Evolve Consulting Services. This is an excellent opportunity for a seasoned professional to take on a leadership role and drive business growth.


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    HealthCare Dynamics Gen. Trading Company W.L.L is seeking an experienced professional to lead our aftersales operations in the GCC region.About the JobThis role involves overseeing service, parts, and customer support functions to ensure a seamless, high-quality customer experience after a purchase.The ideal candidate will have 7+ years of experience in...

  • Service Engineer

    1 week ago


    Kuwait City, Al Asimah Aggreko Middle East Full time

    Responsibilities:Minimize equipment that is under repair and awaiting inspection whilst ensuring accurate and precise information is relayed to the Service Manager or Service Team Leader and Service Administrator for ERP system update.Ensure all preventative maintenance and equipment repairs are completed in line with Aggreko standards and procedures.Follow...


  • Kuwait City, Al Asimah ZOOMLION MIDDLE EAST Full time

    Key ResponsibilitiesAchieve sales targets for the assigned region by identifying and pursuing new business opportunities.Develop and maintain strong relationships with existing clients to increase revenue and retention.Collaborate with regional managers to understand market needs and develop targeted marketing strategies.Stay up-to-date with competitor...


  • Kuwait City, Al Asimah ZOOMLION MIDDLE EAST Full time

    About UsZOOMLION MIDDLE EAST is a leading manufacturer of high-end equipment, transforming the landscape of the industry through innovation and flexibility.We are seeking a skilled Client Acquisition Executive to join our team, focusing on sales and marketing efforts in the Middle East region.The ideal candidate will have experience in sales and marketing,...


  • Kuwait City, Al Asimah ZOOMLION MIDDLE EAST Full time

    About the RoleZOOMLION MIDDLE EAST is seeking a highly motivated Sales and Marketing Specialist to drive business growth in the Middle East region.The successful candidate will have 2+ years of experience in sales and marketing, preferably in the construction and automobile sectors. A Bachelor's degree in Marketing or a related field is required.Duties will...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Join our team at HealthCare Dynamics Gen. Trading Company W.L.L as an Aftersales Manager and take on a challenging role in the Middle East.About the OpportunityThis position offers a unique opportunity to lead our aftersales operations and drive business growth through effective strategies and team leadership.The successful candidate will have 7+ years of...


  • Kuwait City, Al Asimah Future Careers Middle East Full time

    About Us:Future Careers Middle East is a renowned ladies' salon in Kuwait, offering premium services and exceptional customer experiences.We are seeking highly skilled and motivated professionals to join our team as Branch Supervisors. This role involves overseeing daily operations, leading a talented team, and driving the salon's success.The successful...


  • Kuwait City, Al Asimah American Creativity Academy Full time

    The American Creativity Academy invites applications from qualified educators to fill the position of Middle East Cultures Teacher.About the RoleThis exciting opportunity is designed for individuals with expertise in teaching Middle Eastern cultures and languages. As a key member of our faculty, you will contribute to the development of a comprehensive...


  • Kuwait City, Al Asimah Aggreko Middle East Full time

    About The Position:Aggreko Middle East is seeking an Equipment Maintenance Professional to join our team. As a key member of our field services team, you will be responsible for providing technical support to customers and ensuring seamless operations.Responsibilities:Provide technical support for field equipment breakdowns in a timely manner.Collaborate...