Account Manager Expert

1 day ago


Kuwait City, Al Asimah Brand Partners Middle East Full time

At Brand Partners Middle East, we're committed to delivering exceptional brand experiences through strategic partnerships. As a key member of our team, you'll play a vital role in driving business growth and success.

Key Responsibilities
  1. Operations Department Structure: Develop and implement effective operations organization structures that drive efficiency and productivity across regions.
  2. Journey Plan Optimization: Collaborate with clients to create optimized journey plans that meet their unique needs and objectives.
  3. Route Optimization: Ensure field force teams utilize routes that maximize efficiency and minimize travel time.
  4. SLA Operations Adherence: Monitor national field force performance against client contracts and service level agreements.
  5. Hiring and Team Development: Oversee the hiring process to ensure the best talent is recruited, and develop personal development plans for Operations Managers/Execution Leaders.
  6. Employee Retention and Engagement: Create motivational programs to enhance workplace environments and individual execution initiatives.
  7. Operations Admin Control: Plan and control annual leaves, absences, team replacement/rotation, investigations, and business trips.
  8. Operations Weekly Meetings: Evaluate client satisfaction levels, gather market insights, track team performance, and review operations processes adherence.

Requirements

  1. Bachelor's degree in any field (Business Administration preferred)
  2. Minimum 5-8 years' experience in mid-senior managerial positions in FMCG or Retail Industry
  3. Excellent communication skills (verbal & written) and English proficiency
  4. Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  5. Data analysis driven and good reporting skills
  6. Time management and problem-solving skills
  7. Customer-service oriented
  8. High flexibility levels and working under pressure


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