Automotive Service Director

1 day ago


Kuwait City, Al Asimah Evolve Consulting Services Full time

Evolve Consulting Services seeks a highly skilled and experienced Automotive Service Director to oversee the service, parts, and customer support functions in the Middle East.

About the Role

This is a key leadership position responsible for ensuring a seamless, high-quality customer experience after a purchase.

  • The aftersales manager oversees the service, parts, and customer support departments to ensure efficiency and profitability.
  • Develop and implement aftersales strategies to enhance customer retention and revenue growth.
  • Ensure dealership aftersales operations meet or exceed industry benchmarks and customer expectations.
  • Monitor key performance indicators (KPIs) related to service operations, customer satisfaction, and financial performance.
  • Manage service department budgets, forecasts, and financial reports.
Responsibilities

The successful candidate will be responsible for:

  • Overseeing the service, parts, and customer support departments.
  • Developing and implementing aftersales strategies.
  • Ensuring compliance with manufacturer service and warranty guidelines.
  • Driving workshop efficiency by optimising labour hours and job allocation.
  • Handling escalated customer complaints and implementing service improvement initiatives.
Requirements

To be considered for this role, applicants must have:

  • Bachelor's degree in Automotive Engineering, Business Management, or a related field.
  • 7+ years of experience in aftersales, service management, or dealership operations.
  • Proven track record in team leadership, financial performance, and customer retention strategies.
  • Strong leadership and team management capabilities.
  • Excellent financial acumen and cost control expertise.
  • Customer service excellence and conflict resolution skills.


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