Telephone Switchboard Operator
3 days ago
Job Summary
LxbfYeaa is seeking a skilled Telephone Switchboard Operator to join our team. As a key member of our customer service team, you will be responsible for operating our telephone switchboard and maintaining our computerized database of telephone information.
Key Responsibilities
- Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls.
- Supply appropriate information, directions, and answers to inquiries as needed.
- Perform inputting, updating, maintenance, and accuracy checks on a computerized telephone database.
- Route emergency calls appropriately.
- Forward calls to appropriate departments, ensuring that callers reach the correct individuals.
- Inform Lead/Supervisor regarding changes in the numbers to update the Master Database.
- Perform simple clerical tasks.
- Place long-distance DSN & commercial calls, record them, and send reports at the end of the month.
- Schedule conferences for personnel and maintain proper records.
- Interact with diverse customers across bases and internal departments on a 24/7 basis.
- Maintain and update the telephone databases.
- Provide consistent and professional service to military and civilian communities.
Requirements
- Excellent communication skills, both verbal and written.
- Strong customer service orientation and ability to handle difficult callers.
- Proficient in operating telephone switchboard systems and related software.
- Ability to work in a fast-paced environment and handle multiple calls simultaneously.
- Attention to detail and ability to accurately transfer calls to the appropriate departments.
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