Customer Experience Architect

4 days ago


Kuwait City, Al Asimah Viacomms Telecom KSCC Full time

CX Development Opportunities

Viacomms Telecom KSCC is seeking an experienced Senior CX Software Developer to join our team. As a member of our team, you will have the opportunity to design, develop, and maintain custom solutions within the Customer Experience platforms.

Key Accountabilities

  • Develop and implement custom solutions using CX platforms.
  • Enhance CX apps and widgets and integrate them with other systems using APIs and SDKs.
  • Collaborate with cross-functional teams to integrate CX instances with other systems.
  • Develop and maintain APIs to facilitate data flow between CX platforms and various applications.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 5 Years experience as a Software Developer using REST APIs and SDKs.
  • 5 Years experience with CX platforms (Genesys, Zendesk, Avaya AXP, etc.).
  • Proficiency in configuring and customizing the CX platforms.
  • Strong understanding of customer support processes and best practices.


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