Hospitality Experience Strategist

24 hours ago


Kuwait City, Al Asimah RTC1 Recruitment Services Full time

About the Position: We are looking for a highly skilled Hospitality Experience Strategist to join our team. The ideal candidate will be responsible for developing and implementing guest relations strategies and policies to enhance customer service and drive business growth.

Your Key Responsibilities:

  • Lead guest relations strategies and operations, ensuring exceptional experiences for our valued clients.
  • Develop and implement guest relations training programs to enhance customer service skills across teams.
  • Collaborate with cross-functional teams to drive client database management, promotional activities, and feedback handling to improve service quality.

Requirements:

  • A minimum of 5 years of experience in a similar role within the restaurant sector.
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Open to candidates within the Middle East; current experience in Kuwait is preferred.


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