Service Desk Agent

5 days ago


Kuwait City, Al Asimah SWATX Full time

Service Delivery: We're looking for a skilled customer support representative to join our SWATX team. In this role, you will be responsible for delivering exceptional service to our customers via phone.

Key Responsibilities:

  • Deliver exceptional customer service via phone.
  • Answer customer inquiries and provide accurate product information.
  • Identify and resolve customer complaints in a timely manner.
  • Document interactions accurately in the CRM system for quality assurance purposes.

Requirements:

  • High school diploma or equivalent is required; a degree in a related field is a plus.
  • Prior experience in a customer service or call center role is preferred.
  • Strong communication skills, both verbal and written.
  • Ability to handle stressful situations and manage customer expectations effectively.

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