Service Desk Team Lead

1 day ago


Kuwait City, Al Asimah Vectrus, Inc Full time
Job Summary

This is an exciting opportunity to join Vectrus, Inc as a Service Desk Lead. As a key member of our team, you will provide exceptional customer service and technical support to our clients.

The ideal candidate will have excellent communication skills, be able to work effectively in a team environment, and have a strong understanding of business and management principles.

Key Responsibilities
  • Leadership Role: Provide guidance and support to Service Desk Seniors and Technicians.
  • Customer Service: Ensure excellent customer service in addressing questions, complaints and requests via telephone, email and face-to-face interaction.
  • Technical Support: Provide technical support and troubleshooting assistance to clients.
  • Training and Development: Develop and implement training programs for Service Desk team members.
  • Reporting and Compliance: Prepare and submit reports on Service Desk performance and ensure compliance with company policies and procedures.

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