Customer Retention Specialist

4 hours ago


Kuwait City, Al Asimah Al Mulla Group Full time
Job Overview:

We are seeking an experienced Customer Retention Specialist to join our team at Al Mulla Group. As a key member of our organization, you will be responsible for developing and implementing effective customer retention strategies that drive business growth.

Key Responsibilities:

  • Develop targeted retention campaigns to reduce churn and increase customer lifetime value.
  • Conduct market research to understand customer preferences and industry trends in loyalty programs.
  • Leverage data analytic tools to analyze customer behavior and measure the ROI of the program.
  • Implement monitoring mechanisms to track the performance of the loyalty program against predefined KPIs.

Requirements:

To succeed in this role, you will need:

  • Bachelor's degree in Business, Marketing, Information Technology, or a related field.
  • 3-9 years of experience in developing and managing technology-driven loyalty programs.
  • Strong understanding of data analytics, mobile technologies, APIs, and emerging technologies.
  • Strategic thinking and problem-solving abilities.
  • Excellent project management and communication skills.


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