Customer Engagement Specialist
6 hours ago
We are Deliveroo, a leading food delivery company that is changing the way people think about food. Our mission is to make ordering great food as easy as possible, while providing restaurants with new ways to reach customers and grow their businesses.
As a CUSTOMER ENGAGEMENT SPECIALIST, you will play a key role in helping us achieve this mission by developing and executing strategies that drive customer engagement and retention.
Your primary responsibility will be to design and implement targeted campaigns across our customer segments, leveraging data targeting, segmentation, and analysis to optimize email templates, content, and customer initiatives.
You will work closely with our marketing teams to develop a deep understanding of our customers' needs and preferences, and to create personalized experiences that meet those needs.
The ideal candidate will have a passion for digital marketing, excellent communication and project management skills, and the ability to think creatively and analytically.
About the Role
- Develop and execute customer engagement strategies that drive retention and growth.
- Analyze customer data to identify trends and opportunities for improvement.
- Create and deploy targeted campaigns across our customer segments.
- Collaborate with cross-functional teams to develop and implement marketing initiatives.
- Conduct post-campaign reporting and analysis to inform future strategies.
Requirements
- Bachelor's degree in Marketing or related field.
- Minimum 1 year experience in digital marketing, preferably in a similar role.
- Strong analytical and problem-solving skills.
- Excellent communication and project management skills.
- Proficiency in data visualization tools (Looker experience preferred).
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