Loyalty Program Strategist
7 hours ago
Overview
We are seeking a highly skilled and experienced Loyalty Program Strategist to join our team at Al Mulla Group. As a key member of our organization, you will be responsible for developing and implementing effective loyalty programs that drive customer retention and business growth.
Key Responsibilities:
- Develop comprehensive loyalty program strategies tailored to our services and customer needs.
- Align program objectives with customer retention, transaction frequency, and overall business growth goals.
- Oversee the design and management of reward structures, ensuring alignment with customer preferences and company profitability goals.
- Create initiatives to increase customer engagement, satisfaction, and loyalty through the loyalty program.
- Develop targeted retention campaigns to reduce churn and increase customer lifetime value.
Requirements:
To succeed in this role, you will need:
- Bachelor's degree in Business, Marketing, Information Technology, or a related field.
- 3-9 years of experience in developing and managing technology-driven loyalty programs.
- Strong understanding of data analytics, mobile technologies, APIs, and emerging technologies.
- Strategic thinking and problem-solving abilities.
- Excellent project management and communication skills.
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