Customer Service Director

8 hours ago


Kuwait City, Al Asimah RTC1 Recruitment Services Full time
Service Excellence Champion: As a key member of our senior management team, the Director of Guest Relations will play a vital role in driving our service excellence agenda. This includes developing and implementing effective strategies to enhance guest satisfaction, loyalty, and retention. Key responsibilities include:
  • Conducting regular audits and assessments to identify areas for improvement and develop targeted action plans
  • Leading cross-functional teams to design and deliver innovative solutions that meet evolving guest needs and preferences
  • Collaborating with external partners and suppliers to source high-quality products and services that support our service excellence goals
  • Providing coaching and guidance to team members to help them develop the skills and knowledge needed to deliver exceptional service

Business Acumen: The successful candidate will have a solid understanding of business principles and practices, with the ability to analyze complex data and make informed decisions. A Bachelor's degree in Hospitality Management, Business Administration, or related field is required. Minimum 5 years of experience in a similar role within the restaurant sector is also essential. We welcome applications from qualified candidates within the Middle East, with current experience in Kuwait preferred.

  • Kuwait City, Al Asimah Internationalhospital Kw Full time

    Job DescriptionAs Director of Customer Experience, you'll be responsible for leading our hospitality operations and ensuring seamless execution of our service strategy. You'll manage staff, maintain facilities, and cultivate a service culture that prioritizes customer satisfaction.This role requires strong leadership abilities, excellent communication...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    As a Customer Experience Director, you will be responsible for leading the Customer Experience function at HealthCare Dynamics Gen. Trading Company W.L.L. This role requires a strong understanding of customer needs and preferences, as well as the ability to develop and execute strategies to drive customer satisfaction.ResponsibilitiesYour key...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Job Summary">The Operations Manager is a critical member of the Community Services Directorate, supporting LOGCAP operations in Kuwait. This position will assist the Community Services Sr. Director in managing the day-to-day operations of assigned services, including Health Services Administration, Postal Services, MWR Recreation & Athletics, Shelter &...


  • Kuwait City, Al Asimah Internationalhospital Kw Full time

    Job DescriptionAs a key member of the Internationalhospital Kw team, the Hospitality Services Director will play a pivotal role in ensuring exceptional patient and guest experiences. Reporting directly to the HR Director, this individual will oversee the day-to-day operations of various departments, driving innovation and excellence in service culture.Main...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Job SummaryWe are looking for a highly skilled Director of Logistics Services to lead our Supply and Services Department (S&S) in Kuwait. The successful candidate will be responsible for managing the day-to-day operations, ensuring compliance with contractual requirements, and developing strategies to improve supply chain efficiency.Key responsibilities...


  • Kuwait City, Al Asimah Vectrus Full time

    Job DescriptionThis position is responsible for assisting the Community Services Sr. Director in managing and coordinating operations for all services assigned to the Community Services Directorate.The ideal candidate will have a strong understanding of business and management principles, including strategic planning, resource allocation, leadership...


  • Kuwait City, Al Asimah United Real Estate Company (URC) Full time

    To excel in customer service, one must be proactive and empathetic. The role of a Call Center Agent at United Real Estate Company (URC) is to ensure customers receive accurate information and assistance in a timely manner, thereby maintaining the company's positive reputation.ResponsibilitiesEfficiently handle inbound and outbound calls to cater to customer...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Customer Enquiry AdvisorDHL Express is seeking applications for a Customer Enquiry Advisor in Kuwait. This role offers the opportunity to become an International Specialist in timely pick-up and delivery of customer materials and shipments, enabling our customers to grow their global business.In this position, you will be responsible for answering customer...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    As HealthCare Dynamics Gen. Trading Company W.L.L continues to grow, we are seeking a highly skilled Customer Service Representative with 2 years of experience in online customer support. This is a full-time role located on-site in Kuwait City. As a key member of our team, you will engage with customers through various channels and deliver quality...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Job Description:The Customer Care Representative is responsible for delivering exceptional customer service by addressing inquiries, resolving complaints, and providing information about products or services. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset to ensure customer satisfaction and...


  • Kuwait City, Al Asimah Damas Jewellery Full time

    Key ResponsibilitiesThe ideal candidate will have:Experience in a luxury retail environment or relevant customer service skillsA proven track record in achieving sales targets and building customer relationshipsFlexibility and willingness to work evenings, weekends, and public holidaysYou will be responsible for providing exceptional service to our...


  • Kuwait City, Al Asimah Four Seasons Hotels Ltd Full time

    Job OverviewThe Financial Services Coordinator is responsible for providing support to the Finance Office by maintaining accurate and up-to-date records, preparing financial reports, and performing other tasks as assigned by the Director of Finance or Assistant Director of Finance.This role requires strong computer skills, attention to detail, and the...


  • Kuwait City, Al Asimah Hyatt Full time

    Job Overview:You will be responsible for delivering exceptional customer experiences by providing consistent and personalized service to our valued guests. Your primary focus will be on preparing and serving drinks to customers, while maintaining a high level of product knowledge and ability to mix and match ingredients in order to create classic and...


  • Kuwait City, Al Asimah oogoo Full time

    A successful candidate will have the opportunity to work with a dynamic team at oogoo, where they will be responsible for interacting with customers over the phone or other communication channels. This role requires exceptional communication skills, as the representative will be answering inquiries, resolving issues, and providing information to...


  • Kuwait City, Al Asimah AlFuhod Full time

    Job Title: Customer Service RepresentativeAt AlFuhod, we are seeking a highly skilled and customer-focused Salesman to join our team.Responsibilities:Greet and assist customers with product selection in a friendly and approachable manner.Provide detailed information about products, including features and benefits, to help customers make informed purchasing...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    The Customer Experience Lead - Brands role at HealthCare Dynamics Gen. Trading Company W.L.L focuses on delivering exceptional guest experiences by ensuring consistent brand representation across all customer-facing elements.Responsibilities include:Partnering with the Customer Experience Director to improve service standards and supervise the implementation...


  • Kuwait City, Al Asimah Hyatt Full time

    We are seeking a skilled and enthusiastic Customer Service Representative to join our Front Desk team at Hyatt Regency Al Kout.This role is ideal for individuals who have a passion for delivering exceptional customer experiences and ensuring the smooth operation of our Reception area.The successful candidate will have a relevant degree or diploma in...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    HealthCare Dynamics Gen. Trading Company W.L.L is a leading provider of innovative solutions in the travel industry. We are seeking a highly skilled and motivated Customer Service Representative to join our team as an Airport Representative.In this role, you will play a critical part in creating unforgettable experiences for our guests by providing...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    **Job Overview**We are seeking a skilled Customer Service Representative to join our team at HealthCare Dynamics Gen. Trading Company W.L.L.Your primary responsibility will be to process all reservation requests, changes, and cancellations received by various channels. You will identify guest needs and determine the most suitable room type, verifying...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    If you are a motivated and results-driven individual who is passionate about delivering outstanding customer service, we encourage you to apply for this exciting opportunity. As a Publications Specialist, you will have the opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same. You will be part of a team that is...