ADPE Systems Support Specialist

1 day ago


Kuwait City, Al Asimah Vectrus, Inc Full time
Job Description

As an ADPE Technician at Vectrus, Inc., you will play a critical role in supporting the company's mission by providing technical software, hardware, and network problem resolution to all computer users. Your primary responsibility will be to apply your understanding and knowledge of information systems products and services to diagnose and resolve technical issues in a service center environment. You will work closely with the Systems Support Specialist Lead to ensure that all technical problems are addressed promptly and efficiently.

Key Responsibilities:
  • Provide technical software, hardware, and network problem resolution to all computer users.
  • Apply understanding and knowledge of information systems products and services to diagnose and resolve technical issues.
  • Maintain, operate, and upgrade all Automation Data Processing Equipment (ADPE), including servers, PC systems, laptops, printers, DSN phones, and small peripheral items.
  • Serve as a single point of contact for user status inquiry and liaison within the organization for information systems problem management.

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Five or more years of experience in help desk support operations, customer service, and technical support.
  • Demonstrated strong problem-solving skills, ability to work independently, and excellent communication skills.
  • Possession of CompTIA Security+, A+, and Microsoft 365 Certified Modern Desktop Administrator certifications.

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