
Tier I Technical Support Analyst
11 hours ago
About the Job
The Help Desk Technical Tier I Support role at Trace Systems Inc. is a challenging opportunity to work with cutting-edge technology and provide top-notch support to our customers.
Key Responsibilities
- This position involves working closely with other teams to resolve complex problems and ensure the smooth operation of our IT systems.
- Providing technical assistance and support to our customers, which includes resolving hardware and software issues, performing routine maintenance tasks, and maintaining accurate records of all interactions with customers.
- Travel may be required up to 10% of the time to support missions.
Qualifications
- A minimum of seven (7) years of experience with IT systems, including four (4) years in IT customer support and two (2) years in a military environment.
- A valid US Government issued Secret clearance or Interim Secret Clearance.
- Possession of the following certifications: A+, Network+, Security+, and CCNA.
- An Associate's degree in Networking or eleven (11) years of recent specialized experience.
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