Tier I Technical Support Analyst

11 hours ago


Kuwait City, Al Asimah Trace Systems Inc Full time

About the Job

The Help Desk Technical Tier I Support role at Trace Systems Inc. is a challenging opportunity to work with cutting-edge technology and provide top-notch support to our customers.

Key Responsibilities

  • This position involves working closely with other teams to resolve complex problems and ensure the smooth operation of our IT systems.
  • Providing technical assistance and support to our customers, which includes resolving hardware and software issues, performing routine maintenance tasks, and maintaining accurate records of all interactions with customers.
  • Travel may be required up to 10% of the time to support missions.

Qualifications

  • A minimum of seven (7) years of experience with IT systems, including four (4) years in IT customer support and two (2) years in a military environment.
  • A valid US Government issued Secret clearance or Interim Secret Clearance.
  • Possession of the following certifications: A+, Network+, Security+, and CCNA.
  • An Associate's degree in Networking or eleven (11) years of recent specialized experience.

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