IT Support Specialist

16 hours ago


Kuwait City, Al Asimah Trace Systems Inc Full time

About the Role

The Help Desk Technical Tier I Support position at Trace Systems Inc. is a dynamic opportunity to provide technical assistance and support to our customers.

Job Responsibilities

  • We are seeking an experienced IT professional to join our team as a Help Desk Technical Tier I Support specialist. The successful candidate will be responsible for providing technical assistance and support to our customers via phone and computer trouble ticketing system.
  • The role involves performing laptop imaging, conducting basic IP troubleshooting, building user accounts on the domain, adding and removing computers from a Microsoft domain environment, assigning user accounts to appropriate groups and permissions, building exchange mailboxes, troubleshooting user email issues, troubleshooting printers and mapping shared printers, and documenting trouble calls and computer/network actions for reporting purposes.
  • Additionally, the selected candidate will be required to travel CONUS/OCONUS up to 10% of the time to support missions.

Requirements

  • To be considered for this role, you must have an active, in-scope US Government issued Secret clearance or Interim Secret Clearance.
  • A minimum of seven (7) years of experience with IT systems, including four (4) years in IT customer support and two (2) years in a military environment.
  • You must possess the following certifications: A+, Network+, Security+, and CCNA.
  • An Associate's degree in Networking or eleven (11) years of recent specialized experience is also required.


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