
Technical Support Specialist
1 day ago
Overview
About the RoleVectrus, Inc. is seeking a skilled Systems Support Specialist to join our team in Kuwait. This role will provide technical support for information systems products and services.
Responsibilities- Provide help desk support for users with issues related to NIPRNET, SIPRNET, stand-alone AIS or communications systems.
- Use the work order system to initiate, update, and track user-generated work orders.
- Serve as a single point of contact for user status inquiry and liaison within the organization for information systems problem management.
- Install new versions, updates, service packs, or replacement parts for supported equipment.
- Operate, maintain, and upgrade ADPE, including servers, desktop systems, laptops, printers, tablets, DSN/VOIP phones, and small peripheral items.
- Minimum Qualifications: Education/Certifications
- High School Diploma
- College degree or equivalent experience
- Must be a U.S. Citizen
- Must have and maintain a valid Secret clearance
- Meets requirements outlined in AR 25-2 for privileged access (IAT-I) to ISs CompTIA Security+ and Microsoft 365 Certified Modern Desktop Administrator or Server+
- Experience: Three years or more related experience
- Skills:
- Excellent oral and written communications skills
- Able to provide technical software, hardware, and network problem resolution
- Ability to document, research, identify, and attempt to solve technical problems on initial call
- Understanding of Help Desk support operations
- Strong customer service experience
- Able to troubleshoot systems hardware and software issues to full resolution
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