Technical Support Specialist

1 day ago


Kuwait City, Al Asimah Vectrus, Inc Full time

Overview

About the Role

Vectrus, Inc. is seeking a skilled Systems Support Specialist to join our team in Kuwait. This role will provide technical support for information systems products and services.

Responsibilities
  • Provide help desk support for users with issues related to NIPRNET, SIPRNET, stand-alone AIS or communications systems.
  • Use the work order system to initiate, update, and track user-generated work orders.
  • Serve as a single point of contact for user status inquiry and liaison within the organization for information systems problem management.
  • Install new versions, updates, service packs, or replacement parts for supported equipment.
  • Operate, maintain, and upgrade ADPE, including servers, desktop systems, laptops, printers, tablets, DSN/VOIP phones, and small peripheral items.
Qualifications
  • Minimum Qualifications: Education/Certifications
    • High School Diploma
    • College degree or equivalent experience
    • Must be a U.S. Citizen
    • Must have and maintain a valid Secret clearance
    • Meets requirements outlined in AR 25-2 for privileged access (IAT-I) to ISs CompTIA Security+ and Microsoft 365 Certified Modern Desktop Administrator or Server+
  • Experience: Three years or more related experience
  • Skills:
    • Excellent oral and written communications skills
    • Able to provide technical software, hardware, and network problem resolution
    • Ability to document, research, identify, and attempt to solve technical problems on initial call
    • Understanding of Help Desk support operations
    • Strong customer service experience
    • Able to troubleshoot systems hardware and software issues to full resolution
We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual.

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