
Technical Systems Specialist
23 hours ago
Overview:
The Technical Systems Specialist will provide technical support for all computer users, applying knowledge of information systems products and services to resolve software, hardware, and network problems. The successful candidate will work in a service center environment, providing clear and professional communication of technical solutions.
Responsibilities:
- Provide Help Desk support for users with issues related to non-secure internet protocol routing network (NIPRNET or NIPR), SIPRNET, stand-alone AIS or communications systems.
- Use the work order system to initiate, update, and track user-generated work orders.
- Serve as a single point of contact for user status inquiry and liaison within the organization for information systems problem management.
- Install new versions, updates, service packs, or replacement parts for supported Unit equipment.
- Operate, maintain, and upgrade Automation Data Processing Equipment (ADPE) consisting of servers, desktop systems, laptops, printers, tablets, DSN/VOIP phones, and small peripheral items.
- Disassemble, inspect, repair, test, and repair PC systems and printers to motherboard or control board level.
- Provide initial evaluation and recommendation to users who submitted trouble tickets within 3 working days of receipt.
- Support analysis, design, testing, and implementation of systems and networks.
- Apply basic knowledge of IA concepts, practices, and procedures within the computing environment.
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