Customer Experience Associate

1 week ago


Kuwait City, Al Asimah StriveNest Full time

At StriveNest, we're looking for a skilled Customer Experience Associate to join our team. As the primary point of contact for customers, you'll be responsible for delivering exceptional support through various communication channels.

About the Role

We offer a competitive salary of $55,000 - $65,000 per year, depending on experience, as well as a flexible work schedule and opportunities for remote work. Our benefits package includes health insurance, retirement savings options, and ongoing training and professional development opportunities.

Key Responsibilities
  • Provide timely and professional assistance to customers via phone, email, and live chat
  • Troubleshoot technical issues and guide customers through product features and functionalities
  • Process orders, returns, and refunds accurately and in accordance with company policies and procedures
Requirements
  • High school diploma or equivalent; bachelor's degree preferred
  • Proven experience in customer service or a related field
  • Excellent communication skills, both verbal and written
  • Strong problem-solving skills and ability to think quickly on your feet
What We Offer

At StriveNest, we value our employees' contributions and strive to create a supportive environment that fosters growth and development. If you're passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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