Customer Service Leader

4 days ago


Kuwait City, Al Asimah Al-Sayer Group Full time
Job Description

As a Retail Sales Director, you will play a critical role in managing the showroom to ensure optimal sales through maintaining maximum showroom appearance and efficiency of sales floor operations.

Key Responsibilities:

  • Customer Service: Greet and assist customers, respond to inquiries and complaints in a timely and professional manner.
  • Showroom Layout: Organize showroom layout, facilities such as parking space, and product display to attract customers and smooth showroom traffic.
  • Performance Targets: Achieve all set targets and objectives in a timely manner.
  • Customer Satisfaction: Maintain a minimum of 95% in the Customer Satisfaction Index.

Additional Responsibilities include:

  • Employee Supervision: Direct and supervise employees engaged in sales.
  • Accurate Data: Ensure accuracy of window holder specification.
  • Test Drives: Ensure test drives are appropriately conducted.
  • Driver's License: Ensure team members hold a valid Kuwaiti Driver's License.
  • Database Maintenance: Ensure customer prospecting database is constantly updated and maintained.
  • Escalated Complaints: Attend to and resolve escalated customer complaints.


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