Customer Service Expert

1 week ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Job Description:

DHL Express is seeking a highly skilled and customer-focused individual to join their team in Kuwait as an International Specialist.

This role offers an exciting opportunity to become proficient in the timely pick-up and delivery of customer materials and shipments, ensuring exceptional customer service and compliance with network standards.

Your Key Responsibilities:
  • Provide top-notch customer service, taking into account the consideration that all DHL customers have express requirements and are looking for instant action.
  • Follow established customer service procedures outlined in the manual to ensure compliance with ISO procedures and safe working practices.
  • Track and trace shipments in adherence to DHL's network trace standards and investigate thoroughly undelivered, returned, delayed, lost, damaged, and held shipments.
  • Maintain a thorough knowledge of all departments, DHL network, products, and services so that customers receive accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting, and sales queries.
  • Promote and sell DHL's value-added services and participate actively in the Sales Lead programme to contribute to country revenue.
  • Highlight opportunities and suggest solutions to improve DHL's procedures, technology, and service to provide universally high levels of service to all customers.
Requirements:
  • Sound educational background with knowledge of the Service Industry, an added advantage.
  • Working knowledge of Microsoft Word, Excel, and PowerPoint.
  • Good oral and written communication skills – English preferable.
  • Self-motivated individual capable of taking ownership and working independently.
  • Tolerance for stress in a fast-paced working environment.
  • Excellent planning and organizing skills.
  • Passion for delighting customers.
  • Good team player.
  • Adheres to policies and procedures.
  • Possesses good relationship-building and interpersonal skills.


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