Customer Service Lead

5 days ago


Kuwait City, Al Asimah SmartPet Full time

Job Summary

The Customer Service Manager will be the primary point of contact for complex customer inquiries, leading a team to provide exceptional support and resolve issues promptly.

Collaborating with sales, product development, and other departments is essential to address customer concerns and provide valuable insights for service improvement.

This role involves overseeing a team of customer service representatives, guiding them in delivering outstanding support via multiple channels.

Key Responsibilities
  • Lead a team of customer service representatives to provide top-notch support and resolve customer issues efficiently.
  • Collaborate with sales and product development teams to address customer concerns and provide input for service enhancements.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Stay up-to-date on industry trends and best practices in customer service.

Requirements

  • 5+ years of experience in customer-facing roles, preferably in a leadership position.
  • Proven track record of improving customer satisfaction and retention rates.
  • Excellent leadership and communication skills.
  • Able to work in a fast-paced environment and adapt to changing priorities.

Benefits

  • Competitive salary and bonus structure.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.


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