Hotel Guest Services Coordinator
9 hours ago
About the Role:
We are seeking a highly skilled and professional Hotel Guest Services Coordinator to join our team. This individual will be responsible for ensuring the satisfaction of our executive guests throughout their stay at the hotel.
Key Responsibilities:
- Welcome executive guests on arrival and provide exceptional service during their stay.
- Process check-ins and check-outs efficiently, responding promptly to guest enquiries and resolving any issues that may arise.
- Ensure all guest supplies and amenities are offered and replenished to the required standards, maintaining a high level of hospitality and guest service.
- Stay up-to-date with all hotel services, VIP requests, and special events, providing personalized support to our guests.
- Demonstrate a thorough knowledge of external locations, attractions, and landmarks in the vicinity, making recommendations to enhance the guest experience.
- Project a professional image with an emphasis on courtesy and respect, adhering to hotel security, fire regulations, and health and safety legislation.
- Perform additional tasks as instructed by the Executive Lounge Supervisor or Manager.
Requirements:
- Prior experience in the Front Office department of a hotel or similar establishment.
- Calm, efficient, and organized with excellent communication skills.
- A genuine passion for delivering exceptional levels of guest service, consistently meeting and exceeding expectations.
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