Guest Services Coordinator

10 hours ago


Al Farwānīyah, Al Farwaniyah, Kuwait Hilton Worldwide, Inc. Full time
Job Summary

We are seeking an experienced and skilled Duty Manager to join our team at Hilton Worldwide, Inc. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring outstanding service standards.

Key Responsibilities:
  • Ensuring the hotel lobby and other public areas are clean, safe, and welcoming for guests
  • Providing exceptional guest service, responding to guest requests and resolving any issues that may arise
  • Working closely with other departments to ensure seamless execution of guest requests and resolving any issues that may arise
  • Developing and implementing strategies to improve guest satisfaction and loyalty
Requirements:
  • Strong leadership skills, with experience in motivating and developing teams
  • Excellent communication and interpersonal skills, with the ability to build relationships with guests, colleagues, and external partners
  • Ability to work effectively in a fast-paced environment, with multiple priorities and deadlines
  • Proven ability to drive results and achieve business objectives, with a focus on guest satisfaction and loyalty

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