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Help Desk Associate
3 days ago
Join our team at HealthCare Dynamics Gen. Trading Company W.L.L as a Call Center Team Member and contribute to delivering exceptional customer service and support. The successful candidate will be responsible for answering inbound and outbound calls, identifying customer needs, and offering accurate solutions.
Job Responsibilities:
- Customer Interaction: Answer inbound and outbound calls to resolve customer queries and concerns.
- Proactive Outreach: Make proactive calls to customers and potential customers to inform them about new products, services, and policies.
- Ticket Management: Document all customer interactions and tickets in our CRM system for easy reference.
Requirements:
- Education: High School diploma or equivalent, preferably with secretarial certification.
- Language Skills: Excellent English and Arabic language skills, both written and spoken.
- Experience: A minimum of 2 years of experience as a Call Center Agent.
- CRM Experience: Prior experience using a CRM system is highly desirable.
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