ADPE Specialist

Job Overview

The ADPE Specialist is responsible for providing technical software, hardware, and network problem resolution to computer users in a service center environment. This involves applying understanding and knowledge of information systems products and services to diagnose and guide users through step-by-step solutions.

Key Responsibilities

• Recognize, research, isolate, and resolve first-level information systems problems.
• Coordinate referrals to appropriate technical, professional, or service personnel for service, repairs, training, and follow-up.
• Maintain, operate, and upgrade all Automation Data Processing Equipment (ADPE), including servers, PC systems, laptops, printers, DSN phones, and small peripheral items.
• Support analysis, design, testing, and implementation of systems and networks.

Qualifications

• Minimum Qualifications: Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
  • Must be a U.S. Citizen.
  • Must be able to obtain and maintain valid Secret Clearance.
  • A valid driver's license and the ability to obtain a U.S. Government Motor Vehicle Operator's License and host nation Driver's License, is required.
  • Meets requirements outlined in AR 25-2 for privileged access (IAT-I) to ISs CompTIA Security+ and A+, Microsoft 365 Certified Modern Desktop Administrator or Server+ is required IAW DoD 8570.1-M.
  • Applicant must be Baseline & Computing Environment certified prior to hire in accordance with DoD 8570.1-M.
  • College Degree.
• Experience:
  • Five or more years of related experience.
  • Demonstrated strong Help Desk support operations experience.
  • Strong customer service experience.
  • Demonstrated experience handling technical and sensitive situations.
  • In addition to excellent oral and written communications skills, the ideal candidate should have the ability to provide technical software, hardware, and network problem resolution, make independent decisions by performing question/problem diagnosis in a Help Desk environment.
  • Ability to document, research, identify, and attempt to solve technical problems on initial call and/or triage where appropriate for resolution.
  • Proven ability to build relationships with all levels of the organization and to communicate effectively with senior and department leaderships, also clerical staff.
  • Ability to troubleshoot systems hardware and software issues to full resolution.
  • Prior satisfactory job performance.
• Skills:
  • DoD Cyber Awareness Training.
  • Fort Gordon Cyber Security Fundamentals Training.
  • Knowledge and awareness of various DOD network policies.
  • Knowledgeable of Security+, Microsoft MCP, MCSA or CCNA concepts.
  • Capable of effectively communicating technical information in English, both written and verbal.
• Working Conditions:
  • Must be capable of working in extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.
  • Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months).
  • Includes some industrial production environment conditions as well.
• Physical Requirements:
  • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  • Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.
  • Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.
  • Must comply with all Fire and Safety Regulations and post policies.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.