Help Desk Professional

3 days ago


Kuwait City, Al Asimah Zain Bahrain Full time

We are looking for a highly skilled and motivated Contact Center Agent to join our team at Zain Bahrain. The successful candidate will possess excellent communication and problem-solving skills, with the ability to work under pressure and meet individual and team performance metrics.

About the Requirements

The ideal candidate will have a High School / 1 Year Diploma & Above, with 0-3 years' experience in a related field. You will also have strong knowledge of MS Office and preferably bilingual.

Your responsibilities will include but not be limited to:

  • Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
  • Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
  • Providing product and service information to customers.
  • Promoting Zain's products and services by understanding customer needs and interests.
  • Troubleshooting service equipment issues.


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