
Help Desk Specialist
2 days ago
Role Description
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. They will have a minimum of 2 years' experience in customer service or customer-facing roles, with a proven track record of resolving customer issues in a timely and effective manner.
Responsibilities:
- Provide exceptional customer service through various channels, including phone, email, and in-person interactions.
- Utilize systems and tools to initiate and service customers, ensuring accurate and efficient processing of customer requests.
- Collaborate with internal departments (IT, Finance, Operation, Maintenance) to ensure seamless communication and resolution of customer issues.
- Maintain accurate records of customer interactions, including issue resolutions and customer feedback.
- Participate in ongoing training and development to enhance skills and stay up-to-date with company products and services.
Qualifications:
- Bachelor's Degree in a relevant field or equivalent practical experience.
- Excellent communication and problem-solving skills.
- Minimum 2-year experience in customer service or customer-facing roles.
- Experience working with ticketing and customer management systems.
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