Senior Client Experience Manager
15 hours ago
As a key member of the LVMH team, you will be responsible for managing your teams and driving the clienteling strategy in store. Your primary goal will be to create a client-centric mindset within the team, making it an integral part of the Client Advisor & Management roles.
Some of your key responsibilities will include:
- Leading the participation to key international events, delivering clienteling objectives for your store.
- Developing the store's top clients and building action plans around them to deliver value growth.
- Recruiting and mapping potential top profiles for your store.
- Overseeing client selection for events and experiences.
- Managing store animations/events, closely monitoring ROI, and setting realistic and ambitious objectives.
You will also be responsible for establishing relationships with external partners and being fully responsible for the client entertainment budget.
Key Skills and QualificationsTo succeed in this role, you will need excellent leadership and communication skills, as well as a strong understanding of retail business development and client experience strategies. You will also need to be highly organized and able to manage multiple priorities simultaneously.
Experience working in a fast-paced retail environment is essential, as is a proven track record of success in client-facing roles.
BenefitsAs a valued member of the LVMH team, you can expect a range of benefits including competitive salary, comprehensive training program, and opportunities for career advancement.
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