Client Relationship Manager

9 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
About Us:

HealthCare Dynamics Gen. Trading Company W.L.L is a leading provider of [products/services]. Our mission is to deliver exceptional customer experiences and drive business growth through innovative solutions.

Role Overview:

We are seeking a highly motivated Client Relationship Manager to join our sales team. In this role, you will be responsible for developing and maintaining strong relationships with existing customers to drive sales growth and increase customer satisfaction.

Key Responsibilities:
  • Develop and execute sales strategies to meet and exceed sales targets.
  • Maintain good relationships with customers through regular communication and follow-up.
  • Answer customer inquiries in a timely and professional manner, either directly or by referring them to the appropriate person.
  • Educate customers on our products and services to ensure they have a complete understanding of what we offer.
  • Resolve customer complaints in a fair and sensitive manner, involving others when necessary.
  • Address customer hesitation and resistance by providing clear and concise information about our products and services.
  • Calculate costs and provide quotes to customers in a transparent and accurate manner.
  • Ensure that all vehicle transactions are accurately documented and registered.
  • Deliver a memorable experience for customers at every touchpoint.
  • Nurture relationships with customers through periodic communication and follow-up.
  • Follow the Order-to-Delivery process to ensure seamless customer satisfaction.
Requirements:
  • Bachelor's Degree or equivalent qualification.
  • Minimum 2-4 years of experience in sales or a similar customer-facing role.
  • Bilingual - fluent in both English and Arabic.
  • Ability to solve practical problems and think critically.
  • Excellent communication and interpersonal skills.
  • Customer-focused and enjoys interacting with people.
  • Possess high levels of selling and convincing skills.
  • Team player with a collaborative mindset.


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