Service Desk Agent

5 days ago


Kuwait City, Al Asimah Al Zayani Automotive Full time
Job Summary

This role offers an exciting opportunity to join Al Zayani Automotive's team as a Customer Service Advisor. Reporting to the Call Service Manager, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our business.

Key Responsibilities:
  1. Handle incoming customer calls, responding promptly and professionally to their queries and concerns.
  2. Escalate complex issues to senior team members, collaborating to resolve customer complaints and improve overall satisfaction.
  3. Develop and maintain accurate records of customer interactions, using data to inform future improvements.
  4. Support the growth and development of colleagues, fostering a culture of teamwork and collaboration.
  5. Contribute to the ongoing improvement of processes and procedures, ensuring alignment with company goals and objectives.
Requirements:

Applicants should possess:

  • A minimum of 2-4 years of experience in a similar position or related field.
  • Prior experience in customer-facing roles, preferably in the automotive industry.
  • Excellent communication and interpersonal skills, with the ability to adapt to diverse situations.
  • Strong problem-solving skills and the capacity to think critically.
  • Fluency in English and Arabic languages, with a strong focus on customer-centric communication.

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