Customer Service Leadership Role

3 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Responsibilities

The Service Desk Lead will have direct oversight of Service Desk Seniors and Service Desk Technicians. Key responsibilities include:

  • Providing guidance and assistance to personnel in accomplishing their assigned duties and responsibilities.
  • Ensuring excellent customer service in addressing questions, complaints, and requests.
  • Ensuring the reliability, completeness, and accuracy of the CMMS database.
  • Preparing CDRLs and other required/special reports.
  • Monitoring and providing work order status information to higher management.


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