Help Desk Specialist for Enterprise Systems

6 hours ago

Kuwait City, Al Asimah V2X Inc Full time

This position is physically located in Kuwait in support of LOGCAP. Overview Job Summary:

The Help Desk Specialist will provide technical support to all computer users within the enterprise. The ideal candidate should have excellent oral and written communications skills, as well as the ability to diagnose and resolve technical issues independently.

Responsibilities:

  • Provide technical assistance to users with software, hardware, and network problems
  • Diagnose and resolve technical issues using Remedy ticket submission system
  • Maintain, operate, and upgrade all Automation Data Processing Equipment (ADPE), including servers, desktop systems, laptops, printers, tablets, DSN/VOIP phones, and small peripheral items
  • Install new versions, updates, service packs, or replacement parts for all supported Unit equipment
  • Disassemble, inspect, repair, test, and repair PC systems and printers to motherboard or control board level
  • Provide initial evaluation and recommendation to user who submitted the trouble ticket within 3 working days of receipt of item
  • Support analysis, design, testing, and implementation of systems and networks
  • Apply basic knowledge of IA concepts, practices and procedure within the computing environment

Qualifications:

  • Education/Certifications: One-year related experience may be substituted for one year of education, if degree is required
  • High School Diploma. College degree or equivalent experience
  • Must be a U. S. Citizen
  • Must have and maintain a valid Secret clearance
  • Meets requirements outlined in AR 25-2 for privileged access (IAT-I) to ISs Comp TIA Security+ and Microsoft 365 Certified Modern Desktop Administrator or Server+
  • Prior satisfactory job performance
  • Do D Cyber Awareness Training. Fort Gordon Cyber Security Fundamentals Training
  • Capable of effectively communicating technical information in English, both written and verbal
  • Knowledgeable of Security+, Microsoft MCP, MCSA or CCNA concepts

Working Conditions:

  • Must be capable of working in extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit
  • Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, dusty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months)
  • Includes some industrial production environment conditions as well

Physical Requirements:

  • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects

Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability.

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