Help Desk Expert

6 days ago


Kuwait City, Al Asimah Automated Services Network Co. Full time

We are looking for a Help Desk Expert to join our team at Automated Services Network Co. in Kuwait City at eNet.

This full-time on-site role involves providing excellent customer support by engaging with customers through various channels in a timely and effective manner.

Key Responsibilities:

  1. Respond to customer inquiries, complaints, and requests in a timely and efficient manner.
  2. Service customer interactions using available systems and tools.
  3. Maintain proper communication and reporting with all departments (IT, Finance, Operation, Maintenance).
  4. Provide accurate information and report problems to the concerned department.
  5. Ensure seamless payment processing for customers.

Requirements:

  • Bachelor's Degree in a relevant field or equivalent practical experience.
  • Excellent communication skills in English and Arabic languages, both written and verbal.
  • Able to work effectively in a fast-paced environment with a focus on achieving performance metrics.
  • Minimum 2-year experience in customer service or customer-facing roles.
  • Familiarity with ticketing and customer management systems.
  • Strong analytical and problem-solving skills.
  • Able to work collaboratively as part of a team.
  • Develop a good understanding of company products and services.
  • Stay updated on all company services.

Location: Sharq

  • Working hours: 9 am to 5 pm, 5 days a week.

Seniority Level:

  • Entry-level position.

Employment Type:

  • Full-time employment opportunity.

Job Function:

  • Information Technology specialist.

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