
IT Service Desk Specialist
1 week ago
Five Rivers Services, an Akima company, is seeking a highly skilled IT Service Desk Administrator to join our team in Jahra, Kuwait. As a critical member of our service desk, you will provide front-line customer service support, responding to and resolving computer, printer, and network issues.
Key Responsibilities:
- Provide immediate response to all customers who come to the Service Desk; person-to-person interaction involves troubleshooting, information exchange, and help with ticket submission and issues.
- Assist the Information Management Officer (IMO) with daily functions of computer, network, and software management for the site and all users.
- Troubleshoot Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.
- Create logon and email accounts using Microsoft Exchange Server and User Manager.
- Manage Network Services with Server Manager, Print Queue Management, and CISCO VMPS Administration.
Requirements:
- Must be a US citizen with an active Secret clearance or higher level security clearance.
- High school diploma or GED with at least one year experience in a service desk/help desk environment.
- Demonstrated strong customer service skills are mandatory.
- Excellent interpersonal skills are required.
- Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one baseline certification and one computing environment (CE) certification.
Benefits:
- Comprehensive benefits package
- Competitive pay
- Growth opportunities
- Excellent retirement options
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