Help Desk Technician Lead

1 week ago


Kuwait City, Al Asimah Trace Systems Inc Full time

About the Job:

As a Help Desk Technical Tier I Support specialist at Trace Systems Inc., you will play a vital role in maintaining the reliability and performance of our computer network. Your primary responsibilities will include providing technical assistance to customers, resolving complex problems, and ensuring the smooth operation of our network infrastructure.

Key Responsibilities:

  • Respond to customer inquiries via phone and computer trouble ticketing system.
  • Perform laptop imaging tasks to ensure data security and integrity.
  • Conduct basic IP troubleshooting to resolve network connectivity issues.
  • Create user accounts on the domain, following strict access control procedures.
  • Add and remove computers from the Microsoft domain environment.
  • Assign user accounts to appropriate groups and permissions.
  • Configure exchange mailboxes and troubleshoot user email issues.
  • Troubleshoot printers and map shared printers.
  • Document all trouble calls and computer/network actions.
  • Occasionally travel for mission support.

Qualifications:

  • Possess an Active US Government issued Secret clearance.
  • Hold US Citizenship.
  • Bring seven years of experience with IT systems.
  • Hold required certifications: A+, Network+, Security+, and CCNA.

Education:

  • Hold an Associates degree in Networking, OR possess eleven years of recent specialized experience.


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