Network Systems Support Expert

1 week ago


Kuwait City, Al Asimah Trace Systems Inc Full time

Job Summary:

The Help Desk Technical Tier I Support position at Trace Systems Inc. is responsible for providing technical assistance to customers, resolving complex problems, and maintaining the reliability and performance of our computer network. This role requires a highly skilled and experienced individual who can provide exceptional customer service, troubleshoot technical issues, and adhere to strict access control measures.

Responsibilities:

  • Respond to customer inquiries via phone and computer trouble ticketing system.
  • Perform laptop imaging tasks to ensure data security and integrity.
  • Conduct basic IP troubleshooting to resolve network connectivity issues.
  • Create user accounts on the domain, following strict access control procedures.
  • Add and remove computers from the Microsoft domain environment.
  • Assign user accounts to appropriate groups and permissions.
  • Configure exchange mailboxes and troubleshoot user email issues.
  • Troubleshoot printers and map shared printers.
  • Document all trouble calls and computer/network actions.
  • Occasionally travel for mission support.

Requirements:

  • Possess an Active US Government issued Secret clearance.
  • Hold US Citizenship.
  • Bring seven years of experience with IT systems.
  • Hold required certifications: A+, Network+, Security+, and CCNA.

Education:

  • Hold an Associates degree in Networking, OR possess eleven years of recent specialized experience.


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