Group Desk System Implementation Lead

1 week ago


Kuwait City, Al Asimah Jazeera Airways Full time

Job Overview

Jazeera Airways is seeking a skilled technology leader to oversee the implementation and customization of our Navitaire system for group booking processes.

Key Responsibilities

  1. Lead the implementation of the Navitaire system, ensuring seamless integration with our ecosystem.
  2. Partner with the IT team to integrate the group desk platform with CRM, website, and e-commerce channels.
  3. Oversee testing, deployment, and user training for all new system features.
  4. Collaborate with cross-functional teams to ensure accurate invoicing, reconciliation, and reporting.

Stakeholder Collaboration

  1. Work closely with sales, finance, and e-commerce teams to align system capabilities with market demands and revenue goals.
  2. Develop tools and training for seamless customer service through collaboration with sales support and call center teams.
  3. Foster regular stakeholder meetings to gather feedback, address challenges, and align priorities.

Operational Excellence and Automation

  1. Streamline group booking workflows through automation, reducing manual effort and turnaround times.
  2. Design and document efficient processes for group inquiries, booking confirmations, payments, and post-booking support.
  3. Monitor system usage, identify bottlenecks, and implement continuous improvement strategies.

Requirements and Qualifications

  • Bachelor's degree in Information Technology or a related field.
  • Minimum 7+ years of experience in group desk operations, system implementation, or a related role in the aviation industry.
  • Proven experience with low-cost airlines and Navitaire systems is mandatory.


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