B2B Customer Advocate

1 week ago


Kuwait City, Al Asimah Ooredoo Full time
Technical Support Specialist

Our team in Kuwait City is seeking a highly skilled and experienced Senior Executive to fill this role.

Job Responsibilities:

As a key member of our B2B support team, you will be responsible for delivering top-notch support to our customers.

Key Responsibilities:
  • Deliver first-level support and technical assistance for incoming customer inquiries and issues.
  • Escalate unresolved cases to relevant departments according to Call Center procedures.
  • Monitor progress of complaint resolution with involved departments, ensuring regular updates are shared with customers.
  • Recognize and escalate critical situations to shift leader.
  • Ensure customer confirmation prior to resolving any trouble tickets and provide accurate conclusions.
Requirements:
  • Relevant degree in computer science, engineering, or related field.
  • Advanced routing and switching expertise required.
  • Basic voice experience necessary.
  • Proficiency in both English and Arabic languages.
  • Knowledge of customer service practices and Call Center operations.
  • CCNA certification is mandatory.
  • CCNP certification is desirable.
Additional Requirements:
  • At least one year of experience within the organization.
  • No valid warnings.
  • Previous performance evaluation must be Solid Performer level or higher.


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