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B2B Customer Advocate
1 week ago
Our team in Kuwait City is seeking a highly skilled and experienced Senior Executive to fill this role.
Job Responsibilities:As a key member of our B2B support team, you will be responsible for delivering top-notch support to our customers.
Key Responsibilities:- Deliver first-level support and technical assistance for incoming customer inquiries and issues.
- Escalate unresolved cases to relevant departments according to Call Center procedures.
- Monitor progress of complaint resolution with involved departments, ensuring regular updates are shared with customers.
- Recognize and escalate critical situations to shift leader.
- Ensure customer confirmation prior to resolving any trouble tickets and provide accurate conclusions.
- Relevant degree in computer science, engineering, or related field.
- Advanced routing and switching expertise required.
- Basic voice experience necessary.
- Proficiency in both English and Arabic languages.
- Knowledge of customer service practices and Call Center operations.
- CCNA certification is mandatory.
- CCNP certification is desirable.
- At least one year of experience within the organization.
- No valid warnings.
- Previous performance evaluation must be Solid Performer level or higher.
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