Senior Business Manager

1 week ago


Kuwait City, Al Asimah Ooredoo Full time
B2B Support Role

Our team in Kuwait City requires a highly skilled and experienced individual to fill the position of Senior Executive.

Job Description:

As a key member of our fast-paced B2B support team, you will be responsible for providing top-notch support to our customers.

Key Responsibilities:
  • Deliver first-level support and technical assistance for incoming queries and issues related to B2B customers.
  • Elevate non-resolved cases to concerned departments according to Call Center procedures.
  • Monitor progress of complaints settlement with departments involved, ensuring regular updates are shared with customers.
  • Recognize and escalate situations requiring immediate attention to shift leader.
  • Secure customer confirmation prior to closing any trouble ticket and provide accurate conclusion on remedy system.
Requirements:
  • Degree in computer science, engineering, or related field.
  • Advanced routing and switching expertise.
  • Basic voice experience required.
  • Bilingual proficiency in English and Arabic.
  • Understanding of customer service practices and Call Center processes.
  • CCNA certification mandatory.
  • CCNP certification preferred.
Additional Requirements:
  • Minimum one year of experience within the organization.
  • No active warnings on record.
  • Previous appraisal must be Solid Performer or higher.


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