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Customer Service Advocate
4 days ago
We are seeking a Customer Support Representative to actively monitor and manage orders placed through Bleems, ensuring a smooth process from placement to completion.
The ideal candidate will provide exceptional customer service by responding to inquiries, resolving issues, and coordinating with riders and vendors. This role requires strong communication skills, both written and verbal, to effectively interact with customers and stakeholders.
- Handle inbound calls from customers, riders, and vendors in a professional and courteous manner.
- Proactively coordinate with riders and vendors to ensure seamless order fulfillment and resolve any issues that may arise.
- Investigate and resolve customer complaints and queries efficiently, providing timely and satisfactory responses.
- Provide feedback to relevant departments to enhance the overall customer experience and identify areas for improvement.
Qualifications:
- Bilingual proficiency in Arabic and English (spoken and written) is highly desirable.
- Excellent communication skills with strong written and verbal English skills to effectively interact with customers and stakeholders.
- Ability to multitask and work efficiently in a fast-paced environment using multiple systems.
- Strong problem-solving skills with the ability to quickly assess situations and find resolutions.
- Availability of working evenings, weekends, and late-night shifts as required.
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