
Lead to Cash Systems Specialist
1 week ago
Key Responsibilities
- Developing Lead to Cash Systems: Develop and design core software/applications to automate and document all lead to cash processes for the B2B Enterprise team, including Enterprise customer management systems.
- Collaborating with the B2B Team: Work closely with the B2B team to ensure that all lead to cash processes meet design and software requirements, driving the development of new software solutions to address their requests.
- Coordinating with External Providers: Coordinate with external providers for any key change requests regarding the customization of proprietary software for Zain requirements.
- Managing Internal Integrations: Manage and oversee all required internal integrations between lead to cash systems and other internal systems, such as CPQ and SEIBIL.
- Ensuring Stakeholder Alignment: Coordinate between internal stakeholders to ensure that all lead to cash processes developments are aligned where necessary and developed efficiently.
- Monitoring Performance: Establish KPIs related to enterprise service creation activities and review reports on progress updates to the department manager, making actionable recommendations to resolve any pain points.
Requirements
- Leadership Skills: Ability to lead, inspire, and motivate stakeholders towards a common goal.
- Communication Skills: Ability to communicate, present, and influence all levels of the organization.
- Technical Expertise: Experience with developing lead to cash systems.
- Interpersonal Skills: Excellent verbal and written communication skills.
- Agile Methodologies: Working knowledge of agile development frameworks.
- BSS Enterprise Solutions: Knowledgeable in BSS Enterprise solutions is a plus.
- Industry Knowledge: Knowledge of system support processes specific to the telecom industry.
- Microsoft Office Toolkit: Proficiency with Microsoft Office toolkit (Excel, PowerPoint).
- Education: Bachelor's degree in computer science, Information Technology, Business Administration, or a related field.
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