Customer Experience Advocate

2 days ago


Kuwait City, Al Asimah Bleems Full time
Job Overview

We are looking for a skilled professional to join our team at Bleems as a Customer Service Representative. This is an exciting opportunity to work in a fast-paced environment, where you will be responsible for actively monitoring and managing orders placed through our platform.

As a key member of our support team, you will play a crucial role in ensuring a smooth process from order placement to completion. Your exceptional customer service skills will enable you to respond to inquiries, resolve issues, and coordinate with riders and vendors efficiently.

Key Responsibilities
  1. Handle inbound calls from customers, riders, and vendors, providing timely and effective solutions to their queries.
  2. Proactively coordinate with riders and vendors to ensure seamless order fulfillment, meeting the highest standards of customer satisfaction.
  3. Investigate and resolve customer complaints and queries promptly and professionally, addressing concerns through efficient communication channels.
  4. Collaborate with relevant departments to enhance the overall customer experience, incorporating feedback and suggestions to continuously improve our services.
  5. Respond to customer inquiries via phone and email in a professional manner, adhering to our brand's tone and voice guidelines.
Qualifications and Skills
  1. Bilingual proficiency in Arabic and English (spoken and written), enabling effective communication with diverse customers and stakeholders.
  2. Excellent communication skills, including strong written and verbal English, to convey complex ideas and information accurately.
  3. A genuine passion for delivering outstanding customer service, driving positive outcomes and exceeding customer expectations.
  4. Ability to multitask and work efficiently in a dynamic, fast-paced environment using multiple systems and tools.
  5. Strong problem-solving skills, with the ability to quickly assess situations and find effective resolutions, minimizing downtime and maximizing customer satisfaction.
  6. Availability to work evenings, weekends, and late-night shifts as required, demonstrating flexibility and adaptability in a rapidly changing environment.


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