
B2C and B2B Support Officer
6 days ago
We are expanding our team at Automated Services Network Co. and looking for a skilled B2B and B2C Support Officer to join us in Kuwait City at eNet.
This full-time on-site role involves engaging with customers through various channels in a timely and effective manner to deliver quality customer experiences that ensure customer satisfaction.
Key Responsibilities:
- Initiate and service customer interactions using available systems and tools.
- Handle customer inquiries, complaints, and requests with courtesy and resolve issues efficiently.
- Maintain proper communication and reporting with all departments (IT, Finance, Operation, Maintenance).
- Provide accurate information and report problems to the concerned department.
- Ensure seamless payment processing for customers.
Requirements:
- Bachelor's Degree in a relevant field or equivalent practical experience.
- Excellent communication skills in English and Arabic languages, both written and verbal.
- Able to work effectively in a fast-paced environment with a focus on achieving performance metrics.
- Minimum 2-year experience in customer service or customer-facing roles.
- Familiarity with ticketing and customer management systems.
- Strong analytical and problem-solving skills.
- Able to work collaboratively as part of a team.
- Develop a good understanding of company products and services.
- Stay updated on all company services.
Location: Sharq
- Working hours: 9 am to 5 pm, 5 days a week.
Seniority Level:
- Entry-level position.
Employment Type:
- Full-time employment opportunity.
Job Function:
- Information Technology specialist.
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