
Hotel Operations Manager
6 hours ago
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of 'Wonderful Hospitality. Always.' by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
The Quality Assurance Manager role is focused on ensuring that our guests have an exceptional experience at our hotel. This includes reviewing guest feedback with the leadership team and ensuring appropriate corrective action is taken, responding to and handling guest problems and complaints, and staying visible and interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Key Skills and Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
- OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
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Hotel Operations Manager
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Hotel Operations Manager
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Dining Operations Manager
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Director of Luxury Hotel Sales
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