Automotive Repair Operations Manager
23 hours ago
At Talyaa Company, we are seeking a highly skilled and experienced Automotive Repair Operations Manager to oversee the daily operations of our garage. As a key member of our team, you will be responsible for ensuring the efficient workflow and high-quality service delivery to our customers.
Responsibilities:
* Oversee daily operations of the garage, including managing staff, maintaining equipment, and ensuring compliance with safety regulations.
* Develop and implement strategies to improve customer satisfaction and service delivery.
* Manage and train staff, including mechanics and administrative personnel, to enhance their skills and performance.
* Monitor inventory levels of spare parts and supplies, placing orders as necessary to maintain stock.
* Conduct regular inspections of equipment and tools to ensure they are in good working condition.
* Handle customer inquiries and complaints in a professional manner, providing solutions to issues that arise.
* Analyze performance metrics to identify areas for improvement and implement corrective actions.
* Maintain accurate records of repairs, services, and inventory for reporting purposes.
Requirements:
* Proven experience in automotive repair management, with at least 5 years in a similar role.
* Strong leadership skills with the ability to motivate and guide a diverse team.
* Excellent communication and interpersonal skills to interact effectively with customers and staff.
* Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
* Ability to analyze data and make informed decisions to enhance operational efficiency.
* Knowledge of automotive technologies and repair techniques.
* Proficient in using management software and tools for scheduling and inventory management.
* Strong problem-solving skills to address challenges that arise in the garage.
* Commitment to continuous improvement and professional development.
* Ability to work flexible hours, including weekends and holidays as needed.
Qualifications:
* Strong knowledge of automotive repair and maintenance procedures.
* Excellent leadership and team management skills.
* Proficient in budgeting and financial management.
* Strong customer service orientation.
* Ability to use automotive diagnostic tools and software.
* Effective communication skills, both verbal and written.
* Knowledge of safety regulations and compliance standards.
* Strong organizational and multitasking abilities.
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