Automotive Service Consultant

1 day ago


Kuwait City, Al Asimah ABDULAZIZ AL-ALI AL-MUTAWA GROUP OF COMPANIES Full time

Job Overview

We are seeking an experienced and skilled Automotive Service Consultant to join our team at ABDULAZIZ AL-ALI AL-MUTAWA GROUP OF COMPANIES.

About the Role

The successful candidate will be responsible for preparing and repairing orders for customers, advising on repair costs, obtaining signatures for requested work, and completing vehicle condition checks. They will also schedule service appointments, receive vehicle information, follow up with the workshop, and inform customers of any delays or additional work required.

Key Responsibilities

  • Prepare and repair orders for customers, ensuring accuracy and attention to detail.
  • Advise customers on repair costs, including parts and labor, and provide estimates for additional work required.
  • Obtain signatures from customers for requested work and complete vehicle condition checks (inside and out).
  • Schedule service appointments and receive vehicle information from customers.
  • Follow up with the workshop to ensure timely completion of repairs and inform customers of any delays or changes.
  • Inform customers of vehicles that require road test diagnostics and obtain costs for parts and labor.
  • Prepare invoices, checking all details for accuracy and completeness, including sublet repairs and consumables.
  • Explain and advise customers of any notes written by the workshop, ensuring transparency and communication.

Requirements

To succeed in this role, you will need:

  • A Bachelor's Degree or College Diploma in Mechanical Engineering or a related field.
  • A minimum 3-4 years of experience in a similar role within the automotive sector.
  • Excellent knowledge of auto electrical and mechanical parts, as well as auto-components.
  • Strong communication and organizational skills, with the ability to work effectively with customers and colleagues.

Benefits

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development within our organization.



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