Customer Service Manager

3 days ago


Kuwait City, Al Asimah Kuwait Automotive Imports Full time
About the Role

We are seeking a highly skilled Customer Service Manager to join our team at Kuwait Automotive Imports. In this dynamic role, you will be responsible for managing customer relationships and ensuring a smooth service experience.

Key Responsibilities:
  • Greet customers and manage vehicle bookings in a timely manner.
  • Provide regular updates on vehicle progress and ensure service completion within agreed timelines.
  • Maintain up-to-date product knowledge and identify opportunities to upsell services.
  • Manage accurate records and reports to optimize business performance.
Requirements:
  • A minimum of 3-5 years' experience as a Service Advisor in a dealership or automotive industry.
  • Strong communication, organizational, and multi-tasking skills.
  • Ability to work effectively in a fast-paced environment.
  • Bachelor's degree in a relevant field (Engineering or related discipline).
Benefits:
  • A competitive salary range: $60,000 - $80,000 per annum.
  • A transferable visa sponsored by Kuwait Automotive Imports.
  • The opportunity to work with a dynamic team and contribute to the growth of the company.


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