Senior Operations Manager for Patient Experience
1 day ago
Job Overview
We are seeking a seasoned Senior Operations Manager for Patient Experience to join our team at International Hospital Kw.
The ideal candidate will have a proven track record of delivering exceptional patient experiences, managing day-to-day operations, and driving innovation in the hospitality sector.
About the Role
This is an exciting opportunity for a results-driven professional to lead the patient experience team and contribute to the hospital's mission to provide world-class care.
Key Responsibilities:
- Develop and implement strategies to enhance patient satisfaction and loyalty.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Analyze operational metrics and identify areas for improvement.
- Maintain high standards of quality, safety, and regulatory compliance.
- Cultivate strong relationships with staff, patients, and stakeholders.
- Manage budgets and resources to optimize departmental performance.
Requirements
To be successful in this role, you will need:
- A bachelor's degree or MBA in Hospitality Management or a related field.
- At least 5 years of experience in a senior operations management position, preferably in healthcare or hospitality.
- Excellent communication, leadership, and problem-solving skills.
- A strong understanding of customer service principles and practices.
- Fluency in English (Arabic is a plus).
What We Offer
In return for your expertise, we offer a competitive salary of $80,000 - $110,000 per annum, depending on experience, as well as opportunities for career growth and professional development.
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