Senior Operations Manager for Patient Experience

1 day ago


Kuwait City, Al Asimah Internationalhospital Kw Full time

Job Overview

We are seeking a seasoned Senior Operations Manager for Patient Experience to join our team at International Hospital Kw.

The ideal candidate will have a proven track record of delivering exceptional patient experiences, managing day-to-day operations, and driving innovation in the hospitality sector.

About the Role

This is an exciting opportunity for a results-driven professional to lead the patient experience team and contribute to the hospital's mission to provide world-class care.

Key Responsibilities:

  • Develop and implement strategies to enhance patient satisfaction and loyalty.
  • Collaborate with cross-functional teams to ensure seamless service delivery.
  • Analyze operational metrics and identify areas for improvement.
  • Maintain high standards of quality, safety, and regulatory compliance.
  • Cultivate strong relationships with staff, patients, and stakeholders.
  • Manage budgets and resources to optimize departmental performance.

Requirements

To be successful in this role, you will need:

  • A bachelor's degree or MBA in Hospitality Management or a related field.
  • At least 5 years of experience in a senior operations management position, preferably in healthcare or hospitality.
  • Excellent communication, leadership, and problem-solving skills.
  • A strong understanding of customer service principles and practices.
  • Fluency in English (Arabic is a plus).

What We Offer

In return for your expertise, we offer a competitive salary of $80,000 - $110,000 per annum, depending on experience, as well as opportunities for career growth and professional development.



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