Call Center Agent

21 hours ago


Kuwait City, Al Asimah Zain Bahrain Full time
About Us
Zain Bahrain is the largest mobile network operator in the country, providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers. We have a commercial footprint in 7 Middle Eastern and Africa countries and are committed to delivering exceptional customer service.
About the Role

We are seeking a highly motivated and experienced Contact Center Agent to join our team. As a Contact Center Agent, you will be responsible for handling a high volume of inbound calls and providing excellent customer service.

Your key responsibilities will include:

  1. Responding to customer inquiries in a professional and courteous manner.
  2. Resolving customer complaints and issues efficiently and effectively.
  3. Providing product and service information to customers.
  4. Promoting our products and services to meet customer needs.
Requirements

To succeed in this role, you will need:

  1. A High School diploma or equivalent.
  2. 0-3 years' experience in a related field.

Key skills required include:

  1. Excellent communication and problem-solving skills.
  2. Strong knowledge of Microsoft Office.
  3. Ability to work under pressure.


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