Inbound Call Specialist

2 days ago


Kuwait City, Al Asimah AL AHLI BANK OF KUWAIT Full time
Job Summary

We are seeking a highly skilled Inbound Call Specialist to join our team at AL AHLI BANK OF KUWAIT. As an Inbound Call Specialist, you will be responsible for delivering exceptional customer service by addressing inquiries and resolving issues related to banking services.

Key Responsibilities
  1. Inbound Calls: Handle inbound calls promptly and professionally, addressing customer inquiries and providing information on banking services.
  2. Service Excellence: Uphold the highest standards of service quality, ensuring customer satisfaction through effective communication and problem resolution.
  3. Product Knowledge: Develop and maintain a comprehensive understanding of the bank's products and services to assist customers accurately.
  4. Data Entry and Accuracy: Enter customer information and transaction details accurately into the system, ensuring data integrity.
Requirements
  • Excellent Communication Skills: Strong verbal and written communication skills in Arabic and English.
  • Familiarity with Banking Products: Familiarity with banking products, services, and regulatory requirements.
  • Problem-Solving Skills: Strong problem-solving and interpersonal skills.
  • Proficiency in Technology: Proficiency in using call center software and systems.
Education and Experience

High School Education or Equivalent Certification/Experience.

Between 0-1 year of experience.



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